Frequently Asked Questions (FAQ) | Cyberexpert

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  • Frequently Asked Questions (FAQ) | Cyberexpert
  • 1. How long does it take to complete a website?
    A standard business website typically takes 2 to 4 weeks. Larger e-commerce platforms or custom web applications with complex integrations may take 6 to 10 weeks depending on the scope and client feedback speed.
  • 2. Will my website be mobile-friendly and SEO-optimized?
    Yes, 100%. Every project at Cyberexpert is built with a "Mobile-First" approach. We ensure high-speed performance and include on-page SEO best practices (Meta tags, Schema markup, and clean URL structures) to help you rank in Sri Lanka and globally.
  • 3. Do you provide domain and hosting services?
    We offer high-performance cloud hosting solutions specifically tuned for speed. While we can assist with domain registration, we provide premium hosting environments that include SSL certificates and daily backups to keep your site secure.
  • 4. Can I update the content myself after the site is live?
    Absolutely. We primarily use user-friendly CMS platforms like WordPress or custom Laravel dashboards. We provide a training session for your team so you can easily edit text, swap images, and manage blog posts without needing technical skills.
  • 5. What are your payment terms for new projects?
    Our standard process requires a 50% upfront deposit to initiate the project. The remaining 50% is due upon completion and your final approval, just before we move the website from our staging server to your live domain.
  • 6. What is the benefit of Meta Business API integration?
    It allows your business to automate customer communication. You can sync Facebook/Instagram leads directly to your CRM, send automated WhatsApp notifications, and deploy advanced chatbots that handle sales inquiries 24/7.
  • 7. Do I need a verified business to use WhatsApp API?
    Yes, Meta requires Business Verification to access higher messaging limits and the "Official Business Account" (Green Tick) status. Our team assists you in preparing the legal documents needed for a smooth verification process.
  • 8. Can you integrate my website with my existing CRM?
    Yes, we specialize in bridging the gap between web platforms and CRMs like HubSpot, Zoho, and Salesforce. We can automate the flow of data so that every inquiry on your site instantly appears in your sales pipeline.
  • 9. Do you provide ongoing technical support?
    Yes, we provide dedicated support plans. These include monthly security scans, core updates, speed optimization, and a set amount of hours for any new feature requests or content changes you might need.
  • 10. How do I get started with Cyberexpert?
    Simply reach out via our contact form or WhatsApp. We’ll schedule a free discovery call to discuss your business goals, after which we provide a detailed proposal and a transparent quote tailored to your needs.