CyberCRMCRM software for Sri Lankan businesses.

One place for your customers, leads, deals and team. Pick your industry, rename things to match how you work, bring in your Excel sheets — and see exactly where every sale stands.

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Made by the Cyberexpert team in Gampaha, Sri Lanka.

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DealsGeneral business template
Weighted forecastLKR 0

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General businessReal estateEducation & trainingHealthcare & clinicsRetail & e-commerceAutomotiveTravel & hospitalityBanking, finance & insuranceManufacturing & distributionProfessional servicesIT & SaaSNon-profits

Built for your type of business

Start from a ready-made template for your industry, then rename and reshape it until it feels like it was built just for you.

  • 12 industry templatesGeneral business, real estate, education & training, healthcare & clinics, retail & e-commerce, automotive, travel & hospitality, banking, finance & insurance, manufacturing & distribution, professional services, IT & SaaS, and non-profits.
  • Your words, not oursDeals can become “Bookings”, contacts “Students” or “Patients”, products “Listings”.
  • A clean menuSwitch modules on or off so your team only sees what they use.
  • Custom fields in 19 typesText, number, money, date, dropdown, multi-select, yes/no, phone, email, link, team member and more — grouped into your own sections.
  • Fields that just workMake them required or unique, and they appear in forms, lists, filters, imports and exports straight away.
  • Unlimited pipelinesEach with its own stages and win probabilities.

Contacts & companies

Every customer and company in one tidy place — with duplicates caught before they cause trouble.

  • Full customer profilesAll contact details, social profiles, preferred channel and language, and a “do not contact” flag.
  • Company accountsParent companies, industry, size, revenue and registration / VAT numbers.
  • Phone numbers cleaned up077 123 4567 becomes +94 77 123 4567 automatically.
  • Duplicates caughtBy email, mobile or WhatsApp number, or company domain.
  • Merge in one goCombine two duplicate records into one, and their history moves with them.
  • Tags, owners and teamsPlus lifecycle stages to see where every customer stands.
  • One-click contactEmail, call or WhatsApp from any record.

Lead management

Catch every enquiry, then turn the good ones into customers without retyping anything.

  • Capture leads properlyWith source, status, rating and estimated value.
  • Convert in one stepA lead becomes a contact, a company and a deal — notes, activities and tags carried over.

Deals & sales pipeline

Drag deals across your pipeline and always know what’s likely to close this month.

  • Drag-and-drop boardWith Won and Lost drop zones.
  • Stage rulesRequire details such as close date or value before a deal moves on.
  • Stalled deals flaggedAutomatically, so nothing goes quiet without you noticing.
  • Weighted forecastPlus lost reasons and a full stage history for every deal.
  • Multi-currency dealsConverted to your base currency for totals.
  • Products on dealsWith quantities, discounts and tax.

Products & pricing

Your catalogue, price lists and taxes — set up the Sri Lankan way.

  • Product and service catalogueSKUs, units and billing frequency: one-time, monthly, quarterly or yearly.
  • Several price listsFor example Retail, Partner and USD export.
  • Sri Lankan tax readyConfigurable tax rates, with VAT 18% and SSCL set up for Sri Lankan workspaces.
  • CurrenciesWith your own exchange rates.

Activities & tasks

Calls, meetings and follow-ups that actually get done.

  • Every kind of activityCalls (with outcome and duration), meetings, tasks, deadlines, demos and site visits.
  • Linked everywhereOne activity can belong to a contact, a company and a deal at the same time.
  • Overdue, Today, UpcomingClear views, plus reminders.
  • Private activitiesThat only their owner can see.
  • “Up next”Your next tasks on the home dashboard.

Collaboration & history

The whole story of every customer, so anyone on your team can pick it up.

  • A complete timelineNotes, activities, changes, files and conversions on every record.
  • Notes with @mentionsPinned notes and change history.
  • Follow a recordGet notified about notes, stage changes, wins and new files.
  • File attachmentsUp to 25 MB on any record, kept in private storage.
  • In-app notificationsSo nothing slips past.

Lists, search & views

Find anyone in a second, and save the views your team uses every day.

  • Instant searchAcross all records — even phone numbers typed in any format (Ctrl/⌘ + K).
  • Advanced filtersDates like “last 30 days”, amounts, owners, tags and custom fields.
  • Your columnsChoose and sort the columns you want.
  • Saved viewsKeep them private, or share with your team or the whole company.
  • Bulk actionsAssign, tag and delete many records at once.

Import & export

Bring your existing Excel sheets across in minutes — and undo it if something looks wrong.

  • Excel or CSV importUp to 10,000 rows at a time.
  • Smart matchingColumns are matched automatically, and you choose whether duplicates are skipped or updated.
  • Problem rows fileAnything that didn’t import comes back in a file you can fix.
  • One-click undoReverse a whole import.
  • Export any listTo Excel-ready CSV, with Sinhala and Tamil supported.

Sign-in & security

Easy for your team to get in, hard for anyone else.

  • Single sign-onWith Microsoft 365 and Google Workspace, for the whole company or individual users.
  • Two-step verificationBy authenticator app, SMS, WhatsApp or email.
  • Passwordless sign-inWith a one-time code.
  • Login protectionLockout after repeated failures, session control and “sign out all devices”.
  • Your own workspace addressEach company gets its own address, like company.yourdomain.

Team, roles & permissions

Everyone sees exactly what they need — and nothing they shouldn’t.

  • Seven ready-made rolesOwner, Admin, Sales Manager, Sales Rep, Support Agent, Marketing and Read Only — or create your own.
  • Detailed permissionsSet per module.
  • Record visibilityOwn records, team, team and subordinates, or everyone.
  • Teams and invitationsPlus an audit log of every important change.

Messaging gateways

Local SMS providers built in, with a backup if one goes down.

  • SMS through local providersNotify.lk, Dialog eSMS and Twilio, with failover between them.
  • WhatsApp Business Cloud APIFor verification codes.
  • Delivery logFor every message sent.

Security & data protection

Built carefully, because it holds your most valuable data — your customers.

  • Built to OWASP ASVS standardsWith Sri Lanka’s PDPA and GDPR in mind.
  • Encrypted credentialsAnd private file storage.
  • Full audit trailPlus protection against spreadsheet formula injection in exports.
  • Fully separated dataEach company’s data is kept completely apart.

A CRM people enjoy using

If your team doesn’t like opening it, they won’t. So we made it pleasant.

  • Clean, modern interfaceWith automatic dark mode.
  • Keyboard shortcutsFor people who like to move fast.

Coming soonon the way

What we’re building next. Some of it is already in development.

  • Email & calendarGmail, Outlook and company mailboxes inside the CRM, with templates, signatures, open/click tracking and two-way calendar sync (in development).
  • Unified inboxWhatsApp, SMS, Facebook Messenger, Instagram, Telegram and website live chat, with assignment, SLAs and satisfaction surveys.
  • MarketingEmail, SMS and WhatsApp campaigns, segments, consent and unsubscribe management, and web forms.
  • AutomationWorkflows, sales sequences and lead scoring.
  • Social mediaPublishing, scheduling, analytics and lead ads.
  • Reports & dashboardsReport builder, forecasts, targets, and scheduled PDF / Excel reports.
  • Quotations & invoicesBranded PDFs, plus a helpdesk with tickets and a knowledge base.
  • Open API & AI assistantWebhooks for your other systems, and an AI assistant.

questions about cybercrm

Want to see it set up for your business? Talk to us

CyberCRM is a CRM made by Cyberexpert for Sri Lankan businesses. It keeps your customers, leads, deals, activities and team in one place, and adapts to any industry with ready-made templates.

Most likely. There are 12 industry templates — from real estate and education to healthcare, travel and manufacturing — and you can rename everything, switch modules on or off, and add your own fields and pipelines.

Yes. Import Excel (.xlsx) or CSV files of up to 10,000 rows. Columns are matched automatically, duplicates are skipped or updated as you choose, and you can undo a whole import with one click.

Yes. Phone numbers are formatted as +94 automatically, VAT 18% and SSCL are ready for Sri Lankan workspaces, deals can be in any currency with LKR totals, SMS goes through Notify.lk or Dialog eSMS, and exports support Sinhala and Tamil.

Each company’s data is kept completely separate, credentials are encrypted, files are stored privately and every important change is logged. The CRM is built to OWASP ASVS standards with Sri Lanka’s PDPA and GDPR in mind, and supports two-step verification and single sign-on.

Yes — you can email, call or WhatsApp a customer in one click from any record. A full unified inbox for WhatsApp, Messenger, Instagram, Telegram and live chat is coming soon.

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