CyberBotThe AI chatbot for your website, WhatsApp and every channel your customers use.

• Learns your website automaticallyPaste your web address and it reads every page, or your sitemap.
• Reads your documentsPDF, Word, text, Markdown, CSV, HTML and JSON files.
• FAQs and notesType question-and-answer pairs or free text.
• Answers with sourcesEvery reply points to the page or document it came from.
• Strict knowledge modeIt only answers from your content and politely declines anything else.
• Its own personalitySet the tone, the rules and what it should never say.
• Choice of AI engineOpenAI (ChatGPT), Anthropic (Claude) or the free built-in AI.
• Fast, live repliesAnswers appear word by word, and repeated questions are answered instantly.
• Remembers the conversationFollow-up questions are understood in context.
• Multiple botsA different bot per website, brand or department, each with its own knowledge.

• No monthly AI billA built-in open-source AI model answers from your knowledge base for free.
• PrivateCustomer conversations never leave the server.
• Tuned for speedAnswers stream as they’re written and common questions are cached.
• Switch any timeMove a bot to OpenAI or Claude later for even smarter answers, with no other changes.

• 19 building blocksMessages, questions with email and phone checks, buttons, conditions, API requests, AI answers, meetings, handoff, forms, carousels, files, email alerts and more.
• CarouselsSwipeable product or package cards with images, buttons and links.
• FormsCollect several details at once on the website, asked one by one on WhatsApp and Messenger.
• Save lead blockEverything collected in a flow is saved under Leads, with optional email alerts.
• Personal repliesUse saved answers anywhere, like “Thanks {{name}}”.
• Error checkingA flow can’t be switched on until every problem is fixed.
• Ready-made flowsLead capture, support triage, web design agency and industry flows, imported in one click.
• Import and exportMove a flow to another bot or company as a file.
• Works everywhereThe same flow runs on the website, WhatsApp, Messenger, Instagram, Telegram and SMS.

• Saves leadsName, phone, email, interest and budget when a customer shows buying interest.
• Updates contact detailsOn the customer’s contact card — and in HubSpot, if connected.
• Creates support ticketsFor problems that need follow-up.
• Books meetingsShares your Calendly or Cal.com link with the customer’s details filled in.
• Hands off to a personWhen the customer asks, or when the bot can’t help.
• Custom toolsConnect any web API — order status, stock, bookings — so the bot can look things up live.
• A lead safety netEven in normal chat, phone numbers and emails a customer types are saved as leads.

Every channel has a Check connection button that tests the access token, message forwarding and incoming messages — and explains any problem in plain words.

• One inbox for all channelsWebsite, WhatsApp, Messenger, Instagram, Telegram, SMS and email together.
• Smooth handoffThe agent sees the full conversation, so customers never repeat themselves.
• Automatic assignmentNew chats go to available agents with the fewest open chats.
• Reply-time targetsChats waiting too long are flagged.
• Business hours and holidaysOpening hours per day, holidays and an offline message.
• Agent statusOnline, away or offline.
• Saved replies and labelsFor common answers and organising chats.
• Private notesBetween agents, plus auto-close of idle chats.
• AI copilot for agentsChat summaries, suggested replies, customer mood, and rewriting a reply friendlier or more formal.
• Privacy optionAgents can see only the chats assigned to them.

• A leads pageName, phone, email, company, interest, budget, timeline, notes and where the lead came from.
• Instant email alertsYour sales team hears about every new lead straight away.
• Lead statusTrack follow-up, with a link back to the full conversation.
• Export to Excel or CSVIn one click.
• ContactsEvery customer from every channel in one list, with their details and chat history.
• SegmentsFilter contacts by any saved detail for campaigns.

• Broadcast campaignsOn WhatsApp, SMS, Telegram, email and phone calls.
• The right audiencePick contacts by any saved detail or by how recently they chatted.
• Schedule or send nowPlan a campaign for later or run it immediately.
• Ongoing campaignsYour website adds a contact by webhook and the message goes out at once — order confirmations, reminders.
• Personalised messagesUse {{first_name}} and any saved detail.
• Send a flow as a campaignReplies continue the conversation automatically.
• Clear resultsSent, delivered, read, replied and failed, with reply rates.
• WhatsApp template builderWrite templates with a live phone preview and Meta’s rules checked as you type, then track approval.
• Unsubscribe handlingFor email campaigns.

• Answers your number 24/7Using your knowledge base, and transfers to a person when needed.
• Outbound call campaignsReminders, follow-ups and surveys, each with your opening line and goal.
• Natural voicesFrom ElevenLabs, Cartesia or Deepgram, with fast speech recognition.
• Your greeting and rulesCustom greeting, call time limit and language.
• Recordings and transcriptsOptional call recording with a notice, and full transcripts.
• Voice on your websiteVisitors can talk to the bot from their browser.

• Your brandColours, header, fonts, bubble style, size, position and your own icons.
• Rich messagesButtons, swipeable cards, forms, images, and file or photo uploads.
• Opens at the right momentAfter a delay, after scrolling, or when a visitor is about to leave — at most once per visit.
• Desktop and mobile controlsShow or hide it on chosen pages and devices.
• Chat historyReturning visitors can re-read earlier conversations.
• Feedback built inThumbs up or down on answers, and a satisfaction rating at the end.
• Consent bannersShow a disclaimer before chatting.
• Your own footerRemove “powered by” branding.
• Installs anywhereWordPress, Wix, Shopify or custom sites with one snippet, locked to your own domains.

• A clear dashboardConversations, messages, automation rate, handoffs, first-response times and satisfaction, per day and per bot.
• Campaign reportsDelivered, read and reply rates.
• Fix an answer onceReview answers customers down-voted, write the right one, and the bot uses it from then on.
• Full transcriptsFor every chat, on every channel.

• HubSpot CRMContact details collected in chats sync automatically.
• WebhooksSend conversations, leads, tickets and ratings to Zapier, Make, n8n or your own system.
• Live API lookupsOrders, stock or bookings, from AI agents or the flow builder.
• Meeting bookingCalendly and Cal.com.
• Developer APIStart conversations and send messages from your own app.
• Campaign webhooksAdd contacts to ongoing campaigns from your website.

• Team rolesOwner, Admin, Builder, Agent and Viewer — each sees only what they need.
• WorkspacesSeparate bots, channels and data per brand, branch or client.
• Two-step sign-inWith an authenticator app and recovery codes.
• Single sign-onGoogle Workspace, Microsoft or any OpenID Connect provider.
• Audit logEvery important action recorded, and exportable.
• Data retentionOld conversations deleted automatically after a set time.
• Encrypted secretsAPI keys and access tokens stored encrypted.
• Login protectionLockout after repeated wrong passwords, and rate limits against abuse.

• Multi-companyEach client has its own account, team, bots, channels and leads.
• Manager portalCreate client companies, manage their accounts and see usage per company.
• Flow libraryImport ready-made flows into any client’s bot.
• Shared platform settingsAI, email, Meta and voice set up once for all clients.
• White-labelYour own logo, colours, product name and domain — clients see your brand.