CyberBotSri Lanka’s AI WhatsApp chatbot — your 24/7 sales and support team on WhatsApp, web and phone.

• Learns your websiteCrawls your pages and sitemap, follows links and respects robots.txt.
• Reads your documentsPDF, Word, TXT, Markdown, CSV and HTML files, plus pasted text and Q&A pairs.
• Smart searchKeyword and meaning-based search combined, so the right answer is found even when customers word it differently.
• Answers with sourcesEvery reply links to the page or document it came from, in the chat and in your inbox.
• Answer-only-from-knowledge modeIf the answer isn’t in your content, it says so and offers a person.
• Speaks local languagesReplies in the visitor’s language — Sinhala, Tamil, English and more.
• Your choice of AIWorks with OpenAI (ChatGPT) or Anthropic Claude using your own key. Without a key it still answers straight from your knowledge base — nothing invented.
• Fast, live repliesAnswers stream word by word, and repeat questions are answered from cache to keep AI costs down.
• Learns from correctionsReview down-voted and unanswered questions, write the right answer once, and the bot uses it from then on.

• AI agent with toolsSearches your knowledge, saves contact details, creates tickets, shares booking links and hands off to a person.
• Uses your own systemsCalls your APIs for order lookups, refunds or stock checks.
• Human approvalActions that change data can wait for a team member to approve in the inbox. Every call is logged.
• Automatic lead captureWhen someone asks for a quote, price, demo or call-back, it collects name, email or phone, company, budget and timeline.
• Leads pageStatus from New to Contacted, Qualified, Won or Lost, with notes, CSV export and email alerts to sales.
• Inbox copilotA handover summary and the customer’s mood, one-click suggested replies, tone rewrites, and “save this answer to the knowledge base”.

• Every block you needMessage, question (with text, email, phone and number checks), buttons, condition, set variable, API request, AI answer, human handoff, delay, jump, form, carousel, image/GIF, collect file, email alert, book meeting and end.
• Templates to start fromLead capture, support triage or a blank canvas — plus import and export of flows.
• Personal repliesUse {{name}} anywhere, and answers fill the contact card automatically.
• Nobody gets stuckInvalid answers are asked again, and off-script questions go to the AI.
• Meeting bookingA Book meeting block with Calendly or Cal.com.
• Ready-made flowsIncluding web design agency lead capture and industry flows, imported in one click.

A customer who messages on WhatsApp and later emails is one contact — matched by phone or email, with the whole history in one place.

• Answers real callsThrough Twilio, listening with Deepgram and speaking with ElevenLabs, Cartesia or Deepgram Aura voices.
• Natural conversationCallers can interrupt, press keypad numbers or say “the second one”. Silence checks and a polite hang-up.
• Transfer to a personTo a phone number — or an agent types and the bot speaks it.
• Recordings and transcriptsFull transcripts and a Calls page with stats. A recording notice plays automatically.
• Outbound callsPhone campaigns such as “confirm tomorrow’s appointment”.
• Try it in the browserMake a test call from the dashboard, or let website visitors talk to the bot in voice mode.

• One inbox for every channelViews for Mine, Unassigned, Assigned, With bot, Reply overdue and Closed.
• Take over in one clickTake over, hand back to the bot or resolve, with typing indicators.
• Labels, notes and saved repliesInternal notes the customer can’t see, and saved replies on “/”.
• Auto-assignmentAvailable / Away status, with per-agent chat limits.
• Business hours and holidaysPlus reply-time (SLA) targets and an idle timeout.
• Smart notificationsEmails for waiting chats and assignments only when the agent is away — grouped, so inboxes aren’t flooded.
• Satisfaction ratingsA CSAT rating after each resolved chat.

• Your brandColours, gradient header, Google Fonts, sizes, corner radius, launcher shape, icon and text, and a bot avatar.
• Opens at the right momentPop-up messages per page, with triggers by page, device, time on page, scroll or exit intent.
• Privacy built inPrivacy consent, cookie consent mode and a disclaimer banner.
• Rich chatFile uploads, 👍/👎 on answers and sounds.
• Live previewSee desktop and mobile as you edit, add custom CSS, or share a full-page chat link.
• JavaScript APICyberBot.open(), identify() and sendMessage() for developers.
• White-label“Powered by” removed on white-label plans.

• Every channelWhatsApp, email, SMS, Telegram and phone campaigns.
• The right audienceSegments built from any saved detail, with a live count.
• Now, later or ongoingSend now, schedule, or run ongoing campaigns your own systems add contacts to via API.
• Safe sendingRate-limited sending, per-recipient status, reply tracking and automatic unsubscribe.
• Outbound botsBots that handle the replies, with an outbound report.
• WhatsApp templatesCreate, list and delete approved templates from the dashboard.

• Conversations by channelPer day, with the automation rate and handoffs.
• Team performanceAgent first-reply time and customer satisfaction (CSAT).
• Unanswered questionsThe questions your knowledge base couldn’t answer, so you know what to add.
• Flow drop-offSee where customers leave a flow, block by block.

• WebhooksSigned outgoing webhooks to Zapier, Make, n8n or any server, with retries.
• HubSpotContact details collected in chats sync automatically.
• Meeting bookingCalendly and Cal.com.
• Developer APIWorkspace API keys, and an API channel to connect your mobile app or custom system.

• Two-step sign-inAuthenticator app and recovery codes — owners can make it required for the whole team.
• Single sign-onMicrosoft Entra ID, Google Workspace, Okta or Auth0 (OpenID Connect), with domain verification.
• Team rolesOwner, Admin, Builder, Agent and Viewer, with permission controls.
• Audit logEvery important action recorded, with CSV export.
• PDPA / GDPR-ready toolsAutomatic data-retention deletes, and export or erase a contact’s data on request.
• Encrypted secretsChannel keys and tokens stored encrypted, with sign-in rate limits.
• Invitation-onlySign-up by invitation by default, with password reset by email.

• Automatic HTTPSDocker and Caddy, with separate chat, worker and voice services that scale independently.
• Nightly encrypted backupsKept for 14 days, with an off-site copy option and missed-backup alerts.
• Hardened serversFirewall, automatic security updates, brute-force blocking and unprivileged containers.
• Nothing lost on restartIncoming messages are queued, so updates and restarts don’t drop a chat.
• Safe updatesOne-command deploys with automatic rollback if something fails.

• Client workspacesOrganization → workspaces → bots, with a separate team, channels and leads per client.
• Your brandYour own name, logo, colours, footer and dashboard domain, with automatic HTTPS.
• Plans and billingPlans with online billing and a customer portal. When AI replies run out, chats go to the team.
• Manager portalCreate companies, change plans, suspend or reactivate, and manage platform settings.